1. Introduction
Gendhing (“Gendhing”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies to information collected through the Gendhing website, ticketing pages, customer accounts, booking system, payment verification process, e-ticket services and related event services for Roots & Resonance — Chapter #1.
By using our website or purchasing a ticket, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you use the website, we may collect information such as:
- Name
- Email address
- Account login information
- Booking reference
- Ticket and package information
- Payment status
- Payment proof uploaded by you
- Accommodation or stay information when applicable
- Check-in and ticket verification information
- Messages or information you voluntarily provide when contacting the event team
We only request information that is reasonably necessary to provide the relevant service.
3. Customer Accounts
If you create a customer account, we store information necessary to identify and manage your account.
This may include your name, email address, encrypted password information, account creation date and login activity.
Your password is stored in a protected form and should never be shared with another person.
4. Ticket Bookings
Information submitted during a booking is used to create and manage your ticket reservation.
This may include your selected ticket package, number of tickets, accommodation option, booking reference and payment status.
Your booking information may also be used during event check-in to verify your ticket.
5. Payment Information
Payments for the event may be made through bank transfer using the payment information provided on the official payment page.
When you upload payment proof, the uploaded document may be stored and accessed by authorized members of the event administration team for payment verification.
We do not ask you to provide your online banking password, ATM PIN, card PIN or other confidential banking credentials.
6. How We Use Information
Information collected through the website may be used to:
- Create and manage customer accounts
- Process ticket bookings
- Verify payments
- Issue e-tickets
- Provide QR-based ticket verification and check-in
- Manage accommodation requests
- Send booking and payment-related notifications
- Respond to customer enquiries
- Maintain the security and functionality of the website
- Maintain administrative and event records
7. Email & Notifications
If you provide an email address during account registration or booking, we may use it to send information relating to your account, booking, payment status, e-ticket or event arrangements.
These communications are primarily operational and service-related.
8. Information Sharing
We do not sell your personal information.
Information may be accessed by authorized event administrators and relevant service providers when reasonably necessary to operate the ticketing and event system.
Information may also be disclosed where required by applicable law or where necessary to protect the security and integrity of the service.
9. Payment Proof & Uploaded Files
Payment proof uploaded through the booking system is intended only for payment verification.
Guests should not upload documents containing information that is unrelated to payment verification.
Authorized administrators should handle uploaded documents responsibly and only access them for legitimate event administration purposes.
10. Cookies & Technical Information
The website may use session cookies and similar technical mechanisms to maintain login sessions, security tokens and basic website functionality.
Technical information such as browser type, device information, IP address or server logs may also be processed as part of normal website operation and security.
11. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure or destruction.
However, no internet-based service can guarantee absolute security. Users should also protect their account credentials and avoid sharing passwords or private access links.
12. Data Retention
Information may be retained for as long as reasonably necessary for ticket administration, accounting, event records, customer support, security, legal obligations or legitimate operational purposes.
Retention periods may vary depending on the type of information and its purpose.
13. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information.
Requests may be subject to reasonable verification requirements and applicable legal or operational obligations.
14. Children
The event website is not specifically designed to collect personal information from children without appropriate adult involvement.
Where children attend the event, parents or guardians remain responsible for providing appropriate supervision and consent where required.
15. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, ticketing system, event operations or applicable requirements.
The latest version will be published on this page with an updated date.
16. Contact
If you have questions regarding this Privacy Policy or the handling of your information, please contact the Gendhing event team through the official contact channel provided on the website.
When contacting us about a booking, please include your booking reference where appropriate.